priority 1: Innovative Societies

Objective 1.2
Responsive public services

In relation to a growing complexity of societal challenges, the Programme supports actions that improve organisational set-ups and processes to respond to public needs and to deliver less bureaucratic and more cost-efficient public services.

 

What are responsive public services?

A growing complexity of societal challenges in the Baltic Sea region highlights the weaknesses of existing traditional mechanisms of developing solutions in the public domain. The Programme supports actions that improve organisational set-ups and processes to respond to public needs and to deliver less bureaucratic and more cost-efficient public services. These public services are services for all members of the community. They cover e.g. health care, urban planning and social services.

Invent new solutions

As the nature of challenges for the public sector is rapidly changing, the Programme highlights the importance of building the capacity of public authorities, specialised agencies and infrastructure and service providers to innovate and invent new solutions that are more responsive to change. The actions within this objective should develop systematic public responses that cut across sectors and borders where appropriate. The Programme supports benchmarking solutions across countries to create incentives for public organisations to improve the quality of their delivery. Whenever possible it aims at harmonisation of systems and standards among participating countries. The Programme also reflects territorial specificities, e.g. of rural or remote areas, and promotes mechanisms for tailor-made needs-based services.

 

New perspectives

Furthermore, the actions should incorporate new perspectives, particularly those of staff directly involved in service delivery and citizens. The Programme encourages interaction between public service providers and the wider community of users. Enhancing social innovation and empowering citizens is enabled e.g. through new technologies facilitating data generation, use and sharing. Additionally, the Programme encourages the application of emerging digital technologies like artificial intelligence or blockchain as important enablers of more responsive public services. The Programme paves the way for resource-efficient and environmentally-friendly public offer for citizens, creating direct opportunities for businesses e.g. through innovative partnerships.

What can I do in my project?

We believe our projects help implement several important strategies in our region, and, in particular, the EU Strategy for the Baltic Sea Region and its policy areas Innovation, Health and Spatial Planning.

N

Reduce costs & bureaucracy

Test unconventional approaches that reduce costs and bureaucracy as well as make public services more effective, e.g. piloting needs-based, data-driven, cross-sectoral approaches to planning.

N

Develop common standards

Develop common standards and establish sustainable, inclusive and trustworthy digital public services in the Baltic Sea region including by piloting interoperable public services e.g. testing and developing new data-based health models enabling more participatory and personalised approaches;

N

Engage citizens

Pilot solutions that increase citizen engagement in transforming public services, e.g. using gamification or other innovative culture-based approaches to motivate different generations to participate in public life, creating environments that foster citizens’ self-organisation, or institutionalising a co-design approach through dedicated labs.

N

Develop services tailored to the needs

Develop integrated public services tailored to the needs of functional regions and specific territories, e.g. solutions taking into account the settlement structures and demographic trends in rural areas to ensure remote access to services;

N

Create new business opportunities

Test approaches that establish “innovation partnerships” by combining research and public procurement with the objective to create new business opportunities (including “green” solutions and social innovation);

Get inspired by the ongoing projects 

StratKIT+

Innovative Strategies for Public Catering: the Expansion of the Sustainable Public Meal Toolkit
The project StratKIT+ guides public authorities, catering providers and others on sustainable procurement for schools, daycare, hospitals and other public institutions.
Read more about the project

Mobile Hospital

Mobile Hospital, Digital counseling environment for children and families
The project Mobile Hospital develops a mobile application that helps children and their families experience authentic hospital surroundings and better prepare for a hospital visit.
Read more about the project

Arts on Prescription

Arts on Prescription in the Baltic Sea Region
The project Arts on Prescription helps public authorities, cultural and health institutions engage people with mental health challenges in social and non-therapy art activities to improve their mental wellbeing.
Read more about the project

Liveability

Liveability - Designing public services for resilient neighbourhoods
The project Liveability trains public administrations in innovative ways to engage people to create liveable and attractive city environments that adapt to people’s needs.
Read more about the project
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Step 1 of 4

Four priorities & nine objectives

Four priorities for cooperation

Interreg Baltic Sea Region 2021-2027 creates opportunities for organisations to connect
as if there were no borders. With experience and EU funding, we help them cooperate and put their ideas
 into practice. Jointly, we make the life of people around the Baltic Sea better.

The Programme is structured along with four priorities. They guide partners in achieving the most when cooperating across borders.

 
Priority 1

Innovative societies

1.1 Resilient economies and communities
1.2 Responsive public services

innovative-societies-resilient-economies-and-responsive-public-services
 
Priority 2

Water-smart societies

2.1 Sustainable waters
2.2 Blue economy

interreg-baltic-sea-region-sustainable-waters-blue-economy
Priority 3

Climate-neutral societies

3.1 Circular economy
3.2 Energy transition
3.3 Smart green mobility

interreg-baltic-sea-region-climate-neutral-societies-circular-economy-energy-transition-green-transport
 
Priority 4

Cooperation governance

4.1 Project platform
4.2 Macro-regional governance

interreg-baltic-sea-region-project-platforms-governance

Overview: all the Programme objectives

Resilient economies and communities

Objective 1.1
under Priority 1: Innovative societies

Sustainable waters

Objective 2.1
under Priority 2: Water-smart societies

Circular economy

Objective 3.1
under Priority 3: Climate-neutral societies

Project platforms

Objective 4.1
under Priority 4: Cooperation governance

Responsive public service

Objective 1.2
under Priority 1: Innovative societies

Blue economy

Objective 2.2
under Priority 2: Water-smart societies

Energy transition

Objective 3.2
under Priority 3: Climate-neutral societies

Macro-regional governance

Objective 4.2
under Priority 4: Cooperation governance

Smart green mobility

Objective 3.3
under Priority 3: Climate-neutral societies

Resilient economies and communities

Objective 1.1
under Priority 1: Innovative societies

Responsive public service

Objective 1.2
under Priority 1: Innovative societies

Sustainable waters

Objective 2.1
under Priority 2: Water-smart societies

Blue economy

Objective 2.2
under Priority 2: Water-smart societies

Climate-neutral societies

Objective 3.1
under Priority 3: Climate-neutral societies

Energy transition

Objective 3.2
under Priority 3: Climate-neutral societies

Smart green mobility

Objective 3.3
under Priority 3: Climate-neutral societies

Project platforms

Objective 4.1
under Priority 4: Cooperation governance

Macro-regional governance

Objective 4.2
under Priority 4: Cooperation governance

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