Several underground laboratories (ULs) in the Baltic Sea region remained under-utilised for many years, without taking advantage of the innovation and business potential. Unique scientific environment of these facilities was not fully exploited. Furthermore, the laboratories were operating separately, lacking specific standards for characterizing the ULs technically or in terms of quality of operations. The existing laboratories offered services primarily on a national level and targeted mostly scientific users, as they were initiated by nearby universities to support pure scientific research. Consequently, the provision of services to commercial users was not part of their initial concept. Opening up for businesses and transnational collaboration would therefore facilitate scientific technology transfer and exchange of best practices.
The extension phase project Empowering Underground Laboratories network usage (EUL) continued the work done by its forerunner Baltic Sea Underground Innovation Network (BSUIN). It supported enlargement of the user base of the ULs by analysing various marketing strategies and establishment of a sustainable network.
0.04MillionEni + Russia
Underground laboratories (ULs) are getting ready
Before the project EUL, not all participating underground laboratories had a customer relationship management process or designated contact persons. Thanks to the project, all the involved sites have a contact person responsible for handling questions and for the first steps in the customer relationship management process. The project tested and evaluated the customer journey directly with the underground laboratories (ULs) and their potential customers. The ULs discussed their experience together with other members of the network, created by the project BSUIN.
The project created the European Underground Laboratories Association (EUL), which is a registered non-profit association promoting science, research, technical development, innovation, education, and various events at members' underground laboratories. Thanks to this network, it is now easier to launch a research and innovation project in underground environments, which have the potential to provide answers to questions concerning geo-energy, geo-storage, environmental processes, and resources.
Customer Journey and Customer Relationship Management (CMR) system requirements
EUL Innovation Platform and Web-based tool
University of Oulu (UO)
- RepresentativeJari Joutsenvaara
Oulu University of Applied Sciences (OUAS)
- RepresentativePäivi Aro
University of Silesia in Katowice (USK)
- RepresentativeJan Kisiel
Swedish Nuclear Fuel and Waste Management Co. (SKB)
- RegionStockholms län
- RepresentativeMats Ohlsson
KGHM Cuprum Research & Development Centre Ltd. (CUPRUM)
- RepresentativeKrzysztof Fulawka
Technical University mining academy Freiberg (TUBAF)
- RepresentativeHelmut Mischo
Helmholtz Centre Potsdam German Research Centre for Geosciences GFZ
Vilnius University (VU)
- RegionVilniaus apskritis
- RepresentativeVytenis Mockus
National Centre for Nuclear Research (NCBJ)
- RegionWarszawski wschodni
- RepresentativeKarol Jędrzejczak
Tallinn University of Technology (TalTech)
- RepresentativeVeiko Karu
Baltic Scientific Instruments (BSI)
- RepresentativeDmitry Razinkov
Karelian Research Center of the Russian Academy of Sciences (KarRC RAS)
- RegionRepublic of Karelia
- CountryRussian Federation
- RepresentativePavel Petrov
Joint stock company 'Khlopin Radium Institute'