Pilot use case: Documentation of social service professional's client data
19 December 2025
Use-case description: Wellbeing Services County of Southwest Finland is piloting artificial intelligence to help document social services. The Company Gosta Labs has developed an AI-based dictation tool that uses speech recognition to document customer meetings. It converts the conversation into text and produces a draft document that already takes into account the necessary and commonly accepted national formats. The tool does not record the meeting as such as an audio or text file in the background. The tool produces a draft that is reviewed and corrected by the professional. The final document is added to the client’s information system in the usual way.
Location: Wellbeing Services County of Southwest Finland
Solutions this pilot contributes to:Â 2.1 (Need identification, Game plan, Guiding principles), 2.3 (Implementation and change management guide)
How and why we piloted the Clinical AI Pathway tools
In CAIDX, piloting means testing the Clinical AI Pathway tools in real AI projects before wider roll-out. The purpose is to ensure that the tools genuinely support healthcare professionals, researchers, and companies in developing and integrating AI solutions. By engaging directly with stakeholders across 16 use cases from six partner countries, we can validate what works, identify what needs improvement, and ensure the Clinical AI Pathway Toolbox becomes a practical, relevant guide—from idea to deployment.
To achieve this, we piloted the tools through surveys, interviews, workshops, roundtables, and real-life testing in clinical and development settings. The three pilots covered different stages of the AI pathway—initiation, development, and implementation—and involved input from clinicians, researchers, hospitals, companies, legal experts, and other specialists. Using diverse methods and real AI projects allowed us to refine the tools and confirm their usefulness before final publication.
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