BALTIC UKH responds to the growing need for spaces across the BSR where citizens can access and exchange reliable and comprehensible information. These spaces need to be open for digital and physical provision of information and services, and be connected to global information networks and local communities. Public entities&NGOs that provide information and related services are needed to design such innovative spaces that enable citizens to become digitally literate and well-informed. Digital literacy is a crucial competence for professional development and sociocultural participation, as well as in the fight against disinformation and propaganda. Importantly, engaging groups and individuals is a key to designing successful hybrid spaces for information provision and knowledge exchange, however, there are no standards or shortcuts for designing such spaces. The aim of the project is to provide public authorities and others with tools and methods for the participatory design of accessible and attractive informational spaces and services. Following the idea of Urban Knowledge Hubs (UKH) as a new space concept, the project’s main output will be a research-based toolbox for the conceptualisation and design of such hybrid information hubs. The toolbox will be adaptable for the needs of public authorities in urban and rural areas, as well as NGOs & higher education institutions. It will include best practices and will be made publicly available in 5 languages in all BSR countries.