Help shape more accessible recreational services: Sense BSR launches questionnaires

Sense BSR is launching two questionnaires in Lithuania, Latvia and Estonia to understand what would make public recreational services more accessible and what service providers need to put these changes into practice. We invite organisations, neurodivergent people and those who support them in everyday life to share their perspectives.

Two questionnaires, two complementary perspectives

The questionnaire for organisations and service providers explores their experience of working with neurodivergent people, the challenges they encounter and the knowledge, skills and resources they need to adapt their services. It is intended for public institutions and municipalities, as well as cultural, sports, tourism, leisure and recreational service providers, including managers, specialists and staff who interact directly with visitors.

The questionnaire for neurodivergent people, families and caregivers focuses on everyday experiences: which activities matter to them, what makes participation difficult and which changes would help. We also want to hear from people who have stopped using certain services or sometimes choose not to participate because their needs are not met.

Both questionnaires look at practical aspects of accessibility, from information available before a visit and clear signs at a venue to staff communication, sensory environments and flexible ways to take part. Having a quieter space, knowing what to expect or being able to take a break and return may make a meaningful difference. We want to understand which changes matter most to respondents.

The focus is on experiences and support needs rather than a specific diagnosis. Neurodivergent people and those supporting them do not need to disclose a medical diagnosis to contribute.

From shared experiences to practical changes

The responses will help shape Sense BSR’s upcoming training programme, ensuring that its topics reflect people’s experiences and that its learning formats are useful for service providers. They will also inform a practical handbook and co-creation workshops focused on developing or adapting public recreational services.

By bringing these perspectives together, we aim to help organisations identify where changes are needed and build the knowledge and confidence to make them.

Share your experience or help us reach others

Whether you use recreational services, support someone who does or work in an organisation providing them, your perspective can help guide this work. You can also support the initiative by sharing the questionnaires with colleagues, families and community networks. For questionnaire links or more information about taking part, please contact Baltic InnoLab at [email protected].

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