Lithuania: OSS in Vilnius is revitalising multi-family buildings through innovative renovation solutions

The traditional renovation process was fragmented and complex, involving multiple stakeholders such as property owners, administrators, contractors, banks, and public authorities. These factors often caused delays, inefficiencies, and increased costs, discouraging residents from initiating much-needed renovations.

All Services Under One Roof
To address this, the public non-profit institution VšĮ Atnaujinkime miestą (Amiestas), established by the Vilnius City Municipality in 2007, began developing a more advanced and centralised support system. Since December 2019, Amiestas has operated as a comprehensive OSS, offering residents access to all necessary information and services for multi-apartment renovation from a single, coordinated source.

Helping Residents Every Step of the Way
Amiestas functions as a project support and coordination platform— designing projects, liaising with suppliers, and guiding homeowners through every stage of the renovation process. While it does not carry out physical renovation work itself, Amiestas ensures that each phase, from initial feasibility assessments to project completion, meets quality, regulatory, and resident expectations. Amiestas provides technical project management, administrative support for loan repayments, and
facilitates access to financial instruments and renovation incentives.

Public engagement is central to Amiestas’ approach, with regular awareness campaigns, live meetings, and educational events informing residents about renovation and energy efficiency. Communication is also maintained via Facebook and LinkedIn to reach both residents and professionals.

Digital Tools That Empower Decisions
Amiestas also publishes articles and press releases across local and national platforms, sharing updates, success stories, and milestones. One innovative tool is a public “renovation configurator,” which helps residents explore energy-saving options and visualise outcomes—making decision-making more informed and interactive.

A Strong Team Behind the Mission
The institution employs a team of 48 skilled professionals, including project managers, lawyers, technical advisors, communication specialists, and customer service staff. Their shared mission is to support sustainable urban renewal and drive progress toward climate neutrality. Amiestas is primarily funded by the Vilnius City Municipality. EU-funded international projects contribute to the development of new tools and methodologies. Renovation costs are shared between the Lithuanian
government (35 %) and residents (65 %), with support provided through subsidised loans and long-term repayment plans.

Overcoming Doubts and Building Trust
Among the key challenges faced by Amiestas was coordinating the wide range of stakeholders involved. Divergent interests and complex regulations initially hindered progress. To overcome this, collaborative forums were introduced to enable dialogue and alignment of goals. Another challenge was motivating residents. By combining live engagement, digital tools, and tailored support, Amiestas successfully increased participation and trust.

Today, Amiestas plays a vital role in transforming Vilnius’s aging building stock into modern, energy-efficient, and climate-resilient homes—supporting both residents’ quality of life and the city’s sustainability goals.

More information: https://amiestas.lt/renowave/

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